Shipping | Delivery | Return & Refund Policies

SHIPPING AND DELIVERY

Pearl Aura ships to all the pin codes in India. We have partnered with best logistics services to ensure that your products are handled professionally and delivered on time.

ORDER DISPATCH

Pearl Aura orders are usually processed and dispatched within 2 working days. You will be intimated via email about the tracking details of your order once your order is shipped. In case of any delays in processing your order, we will intimate you and inform you regarding possible delays.

ORDER TRACKING

Upon dispatch of your order, we will send you an email with Tracking URL and AWB number. You can use the tracking URL to live track your order.

ORDER DELIVERY

Our logistics partner usually deliver the shipment in 2-3 days for metro cities and 5-7 days for non-metro cities from the time we dispatch your order. However, in case of any unforeseen circumstances or rare operational issues, there might be a delay in delivering your order. Kindly track your order with the details provided over your registered email ID.

Please note: A 10 Digit Indian Mobile Number is mandatory to receive a package delivery within India as an OTP based delivery is followed by our Logistics Partners. Failure to receive the OTP may lead to non-delivery of the package which is totally beyond our control and this can incur additional charges if the package returns back to our warehouse. In this case, the shipping charges will be deducted from the refund amount. Additional shipping charges will be borne by the customer to reship the package.

SHIPPING CHARGES

Pearl Aura offers free shipping for all prepaid orders within India. Shipping charges/Cash-handling charge of ₹125 is applicable for all COD orders within India.

RETURNS & REFUNDS

Changed your mind after receiving your order? No Worries. We respect the fact that many a times you buy a fashion product but change your mind later. We do not want you to regret your purchase decision ever. We value your money and we will not like you to waste your money in buying a product which you will never use. And hence, we offer a very simple 3 step return policy to our customers. A coupon code equivalent to the returned product value will be shared for your future purchase. Below are the 3 steps for returning your Bling Boutique purchases.

Inform: You need to share the name and image of the product via email at support@pearlaura.in within 48 hours from the time you receive your product. Once the return request is approved the next step follows.

Return: Once you receive our confirmation for your return request approval, you need to return the products with all the original packaging by keeping it safely back into the box/packaging. Our delivery partner will pickup the product from you within 2 days and will ship it back to us. The cost of return shipping the product will be borne by the customer. The product(s) should be in its original and unused condition with intact packaging. We will not be able to process the refund coupon code if the product(s) is damaged or shipped without its original packaging.
Refund: The final step starts once we receive the returned package from you. Once we receive your package, we will inform you within 48 hours about the receipt. Upon quality check, we will calculate the applicable refund as per our Refund Policy.

CANCELLATION & REFUND POLICY:

ORDER CANCELLATION:

Every order is generally fulfilled within 24 hours of order placement. Orders once placed on our website are only eligible for cancellation until they are shipped from our warehouse. For COD orders, we will call you for order confirmation before shipping. Prepaid orders cancelled before shipping will be refunded as per customers choice of receiving a refund-coupon-code or refund in your original payment mode. (5% deduction as PG charges)

MODE OF REFUND:

Refund will be issued as a credit in the form of coupon code only. The coupon code is a one-time use code and cannot be applied again to any other order. The coupon code has a 1-year validity from the date of issuance and can be used any time within the 1 year period for your purchase.

APPLICABLE DEDUCTIONS:

Total of ₹250 towards the non-acceptance of prepaid orders will be deducted towards the forward and reverse shipment of the order being shipped back to our warehouse. The balance amount will be shared in the form of a refund coupon code via email. No bank transfer/credit to source will be provided for packages undelivered & returned.
Any refund coupon code of the previous order, if applied to a new order which is not accepted by your, will lead to expiry of the coupon code and cannot be used again. Please ensure COD / prepaid orders placed using coupon codes are accepted by you.
For any online prepaid transactions, where the amount is deducted from your card/wallet and the order confirmation is not received, please contact us before you place another order. We will confirm if your transaction was captured. In case of a new order placed before confirming with us, 5% towards the payment gateway charges will be deducted from the transaction amount before refund.
For orders where the shipping charges were waived off as part of any offer, ₹125 towards the shipping from our warehouse to the customer will be deducted while processing refund coupon codes.
A customer, who has used a refund code to place an order, returns the order, will only be eligible for a maximum of 2 refund codes tracing back to the original order.
Free shipping offer applied to orders placed with refund coupon codes will be deducted (charges worth ₹125) in case the customer has placed more than 2 orders using a refund coupon code.

ELIGIBILITY:

All products sold under our website are eligible for return against a credit of coupon code.
Damaged / used / products sent without original packaging are not eligible for refunds. The items can be sent back to you at an additional ₹125 shipping cost, or you may collect them in-person from our warehouse.
Items which are not informed for returns within 48 hours / not received by us within 5 days, are not eligible for returns.
All our products undergo multiple levels of quality checks and sent. In case of quality not meeting your expectation, no money refund will be given.

REFUND TIME:

Coupon code will be processed within 3 working days from the day we receives the returned products or the confirmation of cancellation of the orders.
The coupon code issued as refund will only be applicable for use if you do not apply any other offer code while placing a new order.
A customer cannot apply more than one coupon code while placing an order and hence orders that are placed using the refund coupon code will not be able to apply any offer coupon code.
For products received damaged, we will be happy to ship a replacement for the same product or issue you a refund coupon code for the amount paid for the product.